by Andrés Argüello | Jan 6, 2026 | Brief
Millions of Americans rely on public benefits to meet daily needs, yet unnecessary barriers and outdated technology too often make accessing help a struggle. GCPI’s People-Centered Digital Benefits Project highlights state innovations for modernizing benefits delivery systems to meet people’s needs.
In this case study, Visiting Fellow Andrés Argüello explores Maryland’s people-centered design approach to building the One Benefits application—which allows people to apply for multiple public benefits programs through a single, streamlined application—and the leadership, governance, and organizational structures that were critical to success.
by Andrés Argüello | Nov 5, 2025 | Brief
Millions of Americans rely on public benefits to meet daily needs, yet unnecessary barriers and outdated technology too often make accessing help a struggle. GCPI’s People-Centered Digital Benefits Project highlights state innovations for modernizing benefits delivery systems to meet people’s needs.
Massachusetts offers a particularly powerful example of people-centered public benefits modernization. In this case study, Visiting Fellow Andrés Argüello profiles the creative, multi-pronged effort of the Massachusetts Digital Service to build public-sector capacity across state government. Massachusetts is helping state agencies improve their digital services and ensuring that the people designing and overseeing delivery of digital benefits are the same people who hear from residents, spot system failures, and are held accountable for fixing them.
by Andrés Argüello | Sep 17, 2025 | Blog
Millions of Americans rely on public benefits to meet daily needs, yet outdated delivery systems and unnecessary barriers too often make accessing help a struggle. GCPI’s new People-Centered Digital Benefits Project highlights state innovations and the lessons they offer for creating modern benefit delivery systems that meet people’s needs. In this post, Visiting Fellow Andres Arguello previews the project, which will showcase proven models that are fast, fair, and dignified. We will make the successes visible and replicable, providing practical resources for policymakers, agency leaders, and practitioners.
