Millions of people rely on public benefits to meet their basic needs, but families face delays and barriers to access when state enrollment and eligibility systems are running on outdated, burdensome technology. GCPI’s People-Centered Digital Benefits Project highlights state innovations for modernizing benefits delivery systems to meet people’s needs.
In this fourth and final case study, Visiting Fellow Andrés Argüello explores Colorado’s shift to state leadership of its public benefits system, building the internal capacity to redesign systems around the real needs and experiences of Coloradans. The brief highlights the conditions and strategic decisions that enabled the transformation and shows how increased state capacity will improve service delivery to families.